Service systems, service scientists, SSME, and innovation
نویسندگان
چکیده
منابع مشابه
Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations
This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-in-operation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel a...
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Services have been regarded as something intangible, perishable, and heterogeneous so that it is difficult to measure the quality and productivity of them. Services also have long been considered non-productive economic activities. However, considering the recent growth of service industry across the world, it is imperative to study the very nature of service and its systems in the knowledge-ba...
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ژورنال
عنوان ژورنال: Communications of the ACM
سال: 2006
ISSN: 0001-0782,1557-7317
DOI: 10.1145/1139922.1139955